Salon & Spa Policies

New Clients

We ask that all new clients book a consultation (complimentary) with the time of your appointment. If you are unsure of what services to book, please book a consultation at a date and time prior to booking any services, or feel free to TEXT the salon phone number, and we’ll be happy to answer any questions!

Late Clients

*Starting February 1st we will be implementing a new late policy.*

If you are 5 minutes late for a BROW WAX appointment, you will be charged a $5 late fee; Clients more than 10 minutes late for a BROW WAX will not be seen, will be charged a $20 late fee, and will have to reschedule.

If you are 10 minutes late to your appointment, you will be charged at $10 late fee. If you are more than 15 minutes late for your appointment, you will be charged at $20 late fee and your appointment will need to be rescheduled.

We understand that sometimes traffic happens, and so does life, but we do our best to be on time to service you, and we appreciate the same courtesy from our clients, as to not take away from our ability to give all of our clients a full, wonderful experience.

Salon Cancellations

If you need to cancel your appointment, we ask that you give us at least 24 hours notice. We understand that emergencies do happen, however, if you cancel your appointment the day of, you will be charged for 50% of your booked service.

Spa Cancellations

If you need to cancel your appointment, we ask that you give us at least 24 hours notice. Failure to do so will result in an automatic cancellation fee which includes a charge of 30% of the service booked; This is limited to services provided that have not received a deposit. Clients who cancel within hours of their appointment (1-3 hours) will receive a cancellation fee including 50% charge of the service booked. These charges are non-refundable and will not be credited to the client’s account as a form of future payment. The client will be expected to pay 100% of the service to the service provider upon arrival to a rescheduled appointment.

Clients who cancel more than 3 consecutive appointments or 5 total cancellations will result in termination from Spa Services. Scheduling should be taken with the utmost importance; habitual canceling is unacceptable and will not be tolerated. Our time is valuable for we allot our book and calendar to cater to everyone equally. Last minute cancellations and failure to maintain appointments creates difficulty for booking clients who allot and manage their time appropriately.

No call, No show, No appointment

If for some reason you do not show up for your appointment, nor do you let us know you’re not coming, you will be sent an invoice for the full amount of your booked service. You will also not be able to book another appointment without a deposit for half the amount of the service. Please understand that we value your time, and we ask the same respect in return.

Adjustments

We want you to look and feel your best! That means we guarantee the work that comes out of our salon. We strive to educate our guests on what is attainable with their color, and the best way to care for your hair at home. If you feel that you may need a slight adjustment to your hair, we ask that you contact your stylist within a week of your appointment. Each client will be considered at the discretion of the stylist as to what may be done for the adjustment, however we do not offer refunds.

We also ask that you understand the difference between an adjustment and a free service. For example… Just because your significant other/friend/co-worker doesn’t like what you did with your hair, this does not justify an entire re-do of a service. Again, this is all at the discretion of the stylist based upon what she and the client discussed during the consultation.